ACCOUNTS

New Connection Procedure
  • Customer applies for private water connection at NPWD office. Required documents:
    • New Water Application Form (download form as PDF)
    • Proof of ownership (signed final page of conveyance document)
    • Two forms of government ID
    • Rental properties require connection to be in owner’s name. A letter may then be submitted from the owner indicating that tenant may also pay on the account
  • NPWD will contact customer within 10 working days for quotation for connection and deposit required
  • After receiving quotation, customer pays
  • Water Supply is connected
Upgrade, Relocation, Replacement, and Disconnection of Services

Transfer of Account

For existing supplies, the following procedure applies:

  • Application for transfer of account is made including date at which charges will be transferred to new owner
  • Account is settled with previous owner
  • Documents required from new owner:
    • Contact details
    • Proof of new ownership (signed final page of conveyance document)
    • Two forms of government ID

A transfer fee of $75 is paid as well as deposit for the property.

Wastewater Services
  • Customer applies for private water connection at NPWD office. Required documents:
    • New Water Application Form (download form as PDF)
    • Proof of ownership (signed final page of conveyance document)
    • Two forms of government ID
    • Rental properties require connection to be in owner’s name. A letter may then be submitted from the owner indicating that tenant may also pay on the account
  • NPWD will contact customer within 10 working days for quotation for connection and deposit required
  • After receiving quotation, customer pays
  • Water Supply is connected
Complaints Procedure

Customers have the right to complain about any dissatisfaction in service received from New Providence Water Development Co.

Complaints may be registered:

  1. In person – Customers can register their complaints at the company’s Old Fort Bay Offices
  2. By Telephone – Customers may register their complaints by calling the company’s offices at 362-4177
  3. In Writing – Customers may register their complaints writing via P.O. Box N-4820