ACCOUNTS
New Connection Procedure
- Customer applies for private water connection at NPWD office. Required documents:
- New Water Application Form (download form as PDF)
- Proof of ownership (signed final page of conveyance document)
- Two forms of government ID
- Rental properties require connection to be in owner’s name. A letter may then be submitted from the owner indicating that tenant may also pay on the account
- NPWD will contact customer within 10 working days for quotation for connection and deposit required
- After receiving quotation, customer pays
- Water Supply is connected
Upgrade, Relocation, Replacement, and Disconnection of Services
Transfer of Account
For existing supplies, the following procedure applies:
- Application for transfer of account is made including date at which charges will be transferred to new owner
- Account is settled with previous owner
- Documents required from new owner:
- Contact details
- Proof of new ownership (signed final page of conveyance document)
- Two forms of government ID
A transfer fee of $75 is paid as well as deposit for the property.
Wastewater Services
- Customer applies for private water connection at NPWD office. Required documents:
- New Water Application Form (download form as PDF)
- Proof of ownership (signed final page of conveyance document)
- Two forms of government ID
- Rental properties require connection to be in owner’s name. A letter may then be submitted from the owner indicating that tenant may also pay on the account
- NPWD will contact customer within 10 working days for quotation for connection and deposit required
- After receiving quotation, customer pays
- Water Supply is connected
Complaints Procedure
Customers have the right to complain about any dissatisfaction in service received from New Providence Water Development Co.
Complaints may be registered:
- In person – Customers can register their complaints at the company’s Old Fort Bay Offices
- By Telephone – Customers may register their complaints by calling the company’s offices at 362-4177
- In Writing – Customers may register their complaints writing via P.O. Box N-4820