For existing supplies, the following procedure applies:

• Application for transfer of account is made including date at which charges will be transferred to new owner
• Account is settled with previous owner
• Documents required from new owner:
  • Contact details
  • Proof of new ownership (signed final page of conveyance document)
  • Two forms of government ID

A transfer fee of $75 is paid as well as deposit for the property.

• Customer applies for private water connection at NPWD office. Required documents:
  • New Water Application Form (download form as PDF)
  • Proof of ownership (signed final page of conveyance document)
  • Two forms of government ID
  • Rental properties require connection to be in owner’s name. A letter may then be submitted from the owner indicating that tenant may also pay on the account
• NPWD will contact customer within 10 working days for quotation for connection and deposit required
• After receiving quotation, customer pays
• Water Supply is connected

Customers have the right to complain about any dissatisfaction in service received from New Providence Water Development Co.

Complaints may be registered:

1. In person – Customers can register their complaints at the company’s Old Fort Bay Offices
2. By Telephone – Customers may register their complaints by calling the company’s offices at 362-4177
3. In Writing – Customers may register their complaints writing via P.O. Box N-4820